At Shubham Foods, we strive to provide our customers with the best quality food items imported from India. However, we understand that there might be instances where you are not entirely happy with your purchase. In such cases, we are more than willing to assist you with a refund or exchange, subject to the following conditions:

1. Notification and Timeframe:
   Please notify us of any issues with your order within 24 hours of the delivery. This will help us ensure a smooth and efficient return process.
2. Condition of Returned Items:
   To be eligible for a refund or exchange, the items must be unused and in a resalable condition. They should be returned in their original packaging, unopened, along with the invoice.
3. Contacting Customer Care:
   If you are uncertain about a product or need assistance with the return process, please get in touch with our Customer Care Team. They will be more than happy to guide you through the process. You can reach out to them at:

Email: info@shubhamfoods.co.uk
Phone: +447342691021

Return Address:
When returning the items, please send them to our returns address:

Shubham Foods
3A, 4 Gladstone Road,
Southall Middlesex,
UB2 5BB

Packaging and Transit:
We recommend packing the return package carefully to avoid any damage during transit. For your peace of mind, it is advisable to use a tracked service, such as Royal Mail, to return the items.

Refund Process:

1. Inspection of Returned Goods:
   Once we receive the returned items, our team will inspect them thoroughly to ensure they meet the return policy conditions.
2. Refund Options:
   a) Normal Refund: If the returned items meet the conditions, we will initiate a refund to your original payment method. Please note that the processing time for this type of refund may take up to 3 to 5 working days, depending on your bank.

b) Discount Code: Alternatively, we can issue a discount code for the refund amount. This option allows for a quicker claim, as the discount code will be issued on the same day we process the return.

For any queries related to returns or refunds, you can always reach out to us at:

Email: info@shubhamfoods.co.uk
Phone: +447342691021

Please remember that the return process is subject to the nature of the product and adherence to the stated conditions in this policy. We are committed to ensuring your satisfaction and will do our best to assist you throughout the process.

Note: This refund policy is effective as of the current date and is subject to change. Please refer to our website for the most up-to-date version of the policy.